Quality

KENFOSTER Building Retail guarantees its Clients the desired level of quality for all its products, internal services and products supplied by external sources. KENFOSTER Building Retail’s partnerships are formed with more than just commercial interests in mind, but also with the goal of assuring that these firms have strong safety records and that they make products with quality and added value. The relationships formed with suppliers are the fruit of long-lasting collaborations with local and international entities which have produced many synergies over time. Such partnerships cannot be built overnight. A significant amount of time is spent in establishing precise specifications and levels of safety and quality required. All KENFOSTER Building Retail suppliers sign confidentiality and exclusivity agreements regarding retail projects. Suppliers responsible for preliminary works sign an official outsourcing contract which guarantees maximum respect for the safety rules and regulations as cited in D. Lgs 81/08. In addition, all contracts signed with suppliers stipulate a strict respect for all environmental regulations. Moreover, the suppliers hired agree to undergo regular inspections throughout the duration of a project. The selection criteria used for suppliers vary according to the services required. These criteria might include direct auditing or auditing performed by a third party, examination of documented histories of satisfied Clients, and evaluation through personal knowledge of their work ethics. Verifying that our suppliers have the proper certifications is also an important decisive factor, however, having also had negative experiences with certified suppliers we remain cautious in assessing supplier credentials based on their certifications. All of our suppliers, based on the direct experiences we have had with them, are subsequently ranked as partners, trusted suppliers, regular suppliers, or occasional suppliers. On the basis of this ranking we are able to construct the KENFOSTER control system, assuring ourselves and the client that the regulations and predetermined standards we have set for the project shall be respected. The inspection methods and percentage of products inspected are determined according to the typology of products being produced and the trust ranking which has been allocated to the supplier. Furthermore, based on the trust ranking given to the supplier and the nature of the products being produced, these inspections may be of a visual, numerical, or qualitative nature. The search for new suppliers and new materials, productive systems and procedures is a constant process at KENFOSTER Building Retail.

Lead Times and Costs: The most competitive in the market

KENFOSTER Building Retail commits itself to guaranteeing the best safety and quality standards with highly competitive costs and lead times. This is made possible thanks to an all-round avant-garde work ethic diffused throughout every corporate function, whether it be organizational or technological. The following are certain distinctive factors that allow KENFOSTER to operate with the market’s most competitive costs and lead times.

Corporate Structure:
The corporate structure of KENFOSTER Building Retail is based on streamlined, flexible, capillary and synergetic organization which is geared towards the immediate adoption of new technologies. In addition, the corporate structure of KENFOSTER Building Retail is characterized by a constant exchange of information with its Clients and synergetic coordination between all its corporate divisions: conceptualization, design, production, logistics, assembly, and post-opening.

Production:
The production network represents a finely-tuned balance of internal production and external production- whether in Italy or abroad. Based on the demands of the Client in terms of materials, finishings, lead times and quantities, KENFOSTER Building Retail selects the production site which is best-suited to the task and which provides the most competitive costs.

Human Resources and Training:
The management of our human resources is guided by the principles of trust, delegating of responsibility, merit, and the individual and collective growth of knowledge. Knowledge is transmitted, enriched, and made concrete principally by our senior colleagues who are our primary source of knowledge and who facilitate the professional growth of our younger colleagues and collaborators. Our Clients, Suppliers, and research institutes also play an important role in the diffusion of knowledge.

Information Technology:
The I.T. systems used by KENFOSTER Building Retail are regularly updated by key-players of the business, whose mission it is to guarantee KENFOSTER Building Retail the maximum level of efficiency and constant updating in the latest technologies. This efficiency and avant-garde technology, apart from being of great overall value, has facilitated the installation of personal computers in our offices with the same software used by our Clients and our Suppliers, thus greatly enhancing exchange of information with time and cost savings.

Customer Services Department:
In order to be constantly closer to our Clients and to maintain an open and direct dialogue with them, KENFOSTER Building Retail has initiated its own Client services unit expressly dedicated to listening to all Client feedback and to answering all Client enquiries. Email address customerdept@kenfoster.it .

COVID-19 - KENFOSTER PROTECTS

Continuing to provide a safe environment for all our people, suppliers, clients

- KENFOSTER people receive continuous and comprehensive training on hygiene and cleanliness standards.

- KENFOSTER has established procedures to ensure the regular deep cleaning of its spaces and other properties. Additional antibacterial disinfectant products are being supplied and will be regularly used throughout the day to ensure surfaces are clean to prevent the spread of Covid-19. These measures are in addition to our hygiene and cleanliness protocols which already mandate good hand hygiene, supplying handwashing facilities, as well as alcohol-based hand sanitizers, and strict guidance on regular hand washing throughout the day. Our protocols is subject to regular audits.

- Enhanced Protocols – KENFOSTER people are well-trained to identify the symptoms of Covid-19, and have been instructed not to come to work if they are feeling unwell or had contact with anyone who is suspected or confirmed as having Covid-19. As an added precaution, all our people will be temperature screened before starting work. If someone is displaying any symptoms relating to the virus, they will be sent home with the assistance of our medical doctor.

- Third party office entry - Additionally, we will be asking third people to undergo a temperature-check upon arrival and to complete a thorough registration form. If, on arrival, someone is showing a high temperature, or any other symptoms consistent with Covid-19, our medical doctor will be informed and suitable onward care will be arranged.

- Safety and smart work - We will continue to explore and make use of digital technology so that we can provide our people the possibility to be productive and near the clients without come to the office. As far as possible, our people will work from afar and from distance.

- Partnering with our suppliers. We will continue to work closely with our most relevant partners Co. to support them in developping high safety standards and have them regularly audited so that our client can trust that we are meeting protocols at the highest possible level.

 

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